I love your products. Can I get a discount on a second order?
Thank you! :-) We'll keep you posted if there's a sale. We recommend you don't wait to purchase again, however, as our items often sell out.
I haven't received my order yet. Can you give me an update?
As noted on the site and in the emails you should have received, delivery times for "free + shipping" items are around 30-40 days because they come from abroad and are sent via a more economical shipping method (so we don't lose our shirt with these offers!). All other items take 2-3 weeks to be delivered. If it’s been over 40 days since you placed your order, go ahead and submit a ticket to our support desk by clicking here.
Can I update my address?
Yes! If you contact us within 24 hours of placing your order by submitting a ticket here
, we can update your address. If it's after
24 hours, we can no longer update your address.
I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from "Save Our Oceans." If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. Go ahead and submit a support ticket to us by clicking here
so we can update your email address and resend you your confirmation email.
Can I cancel my order?
Sorry! When an order is placed on our site it goes directly to our suppliers to be processed. We can't currently do cancellations because by the time we reach our supplier they've usually already put your order into production. We're working on developing a better cancellation system in the coming months.
I never received my order. Help!
Oh no! We'll sort this out for you. If it's been over 40 days since you ordered (our maximum delivery time right now), submit a support ticket to our customer service team by clicking here
and we'll look into the status of your order and send you a replacement or refund as necessary!
My order arrived broken.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, submit a ticket to our customer support team by clicking here
and we'll work it out for you!
I have received only part of my order in the mail so far. Can you tell me where the other items are?
As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers around the world (in Europe, the US, Asia, Latin America) -- so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!
Is it safe to process payments through you? Do you have access to my credit card details?
We use Stripe and Paypal, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Stripe or Paypal.
Do you do exchanges?
We don't currently do exchanges since our suppliers are based all over the world and we don't have a storefront (so there's no physical address for you to return an item!). We are working to build out a system where our customers can do exchanges in the future -- but it's not currently possible. We appreciate your understanding!
I don't know my ring size. Can you help?
If you're asked for your ring size upon purchase, and you don't know it, you can use this handy chart
I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.